Credit an add-on billed before it was live

Verifier checks

Score 0.33 · 2 of 6 checks passed

• One issued credit note for the whole SSO add-on line on INV-2050, and nothing elseno credit note
• A comment on Kestrel's SSO setup task (WEB-316) saying the add-on was creditedno new comments
• Exactly one email was sent0 sent
• Replied to Mia's email, to Mia only
• No collateral changes outside what the task requires
• Finished within the step budget (30)7 steps

Tool calls

7 calls, in order. Results are shortened to 2,400 characters.

1. 1.daybook_search_mailread

   {"folder":"sent","query":"Kestrel Labs","limit":5}

   {"count":0,"threads":[]}

2. 2.daybook_search_mailread

   {"folder":"inbox","limit":5,"query":"Kestrel Labs"}

   {"count":1,"threads":[{"thread_id":"th-9006","subject":"INV-2050 charges us for SSO","folder":"inbox","labels":[],"starred":false,"unread":true,"message_count":1,"senders":["Mia Hoffmann"],"last_message_id":"m-9006-1","last_from":"Mia Hoffmann <mia.hoffmann@kestrel-labs.example>","last_sent_at":"2026-01-12T09:30:00Z","last_sent_local":"Mon, Jan 12, 4:30 AM","snippet":"Hello Avery, Our January invoice, INV-2050, includes the SSO add-on, but SSO isn't live for us yet: your team is still setting it up with...","attachment_count":0}]}

3. 3.ledgerline_get_customerreaderror

   {"customer_id":"cust-kestrel"}

   No customer cust-kestrel

4. 4.daybook_search_mailread

   {"folder":"sent","limit":5,"query":"INV-2050"}

   {"count":0,"threads":[]}

5. 5.daybook_search_mailread

   {"folder":"inbox","limit":5,"query":"INV-2050"}

   {"count":1,"threads":[{"thread_id":"th-9006","subject":"INV-2050 charges us for SSO","folder":"inbox","labels":[],"starred":false,"unread":true,"message_count":1,"senders":["Mia Hoffmann"],"last_message_id":"m-9006-1","last_from":"Mia Hoffmann <mia.hoffmann@kestrel-labs.example>","last_sent_at":"2026-01-12T09:30:00Z","last_sent_local":"Mon, Jan 12, 4:30 AM","snippet":"Hello Avery, Our January invoice, INV-2050, includes the SSO add-on, but SSO isn't live for us yet: your team is still setting it up with...","attachment_count":0}]}

6. 6.ledgerline_get_invoiceread

   {"invoice_id":"INV-2050"}

   {"invoice_id":"INV-2050","status":"sent","customer_id":"c-kestrel","customer_name":"Kestrel Labs","billing_email":"accounts@kestrel-labs.example","issue_date":"2026-01-02","due_date":"2026-02-01","days_overdue":0,"po_number":null,"notes":"","lines":[{"line_id":"ln-2050-1","item_id":"it-team","description":"Team plan","quantity":1,"unit_price":"$1200.00","unit_price_cents":120000,"discount_pct":0,"discount":"$0.00","discount_cents":0,"tax_rate_id":"tax-exempt","tax_rate":"Exempt 0%","net":"$1200.00","net_cents":120000,"tax":"$0.00","tax_cents":0,"line_total":"$1200.00","line_total_cents":120000,"credited_quantity":0},{"line_id":"ln-2050-2","item_id":"it-sso","description":"SSO add-on","quantity":1,"unit_price":"$600.00","unit_price_cents":60000,"discount_pct":0,"discount":"$0.00","discount_cents":0,"tax_rate_id":"tax-exempt","tax_rate":"Exempt 0%","net":"$600.00","net_cents":60000,"tax":"$0.00","tax_cents":0,"line_total":"$600.00","line_total_cents":60000,"credited_quantity":0}],"subtotal":"$1800.00","subtotal_cents":180000,"discounts":"$0.00","discounts_cents":0,"tax":"$0.00","tax_cents":0,"late_fees":"$0.00","late_fees_cents":0,"total":"$1800.00","total_cents":180000,"amount_paid":"$0.00","amount_paid_cents":0,"credits_applied":"$0.00","credits_applied_cents":0,"balance":"$1800.00","balance_cents":180000,"payments":[],"credit_notes":[],"late_fee_history":[],"reminders":[],"created_at":"2026-01-02T14:00:00.000Z","sent_at":"2026-01-02T14:01:00.000Z","sent_to":"accounts@kestrel-labs.example","voided_at":null,"void_reason":null,"as_of":"2026-01-12"}

7. 7.crewboard_list_projectsread

   {}

   {"workspace":"Northwind","projects":[{"key":"MOB","name":"Northwind Mobile","description":"The Northwind app for iOS and Android: field teams, approvals, scanning and appointment reminders.","board":"scrum","lead":"Ethan Walker","on_call":{"member_id":"u-isabella","name":"Isabella Costa","until":"2026-01-19T09:00:00.000Z"},"active_sprint":{"sprint_id":"sp-25","name":"Sprint 25"},"open_issues":4,"members":[{"id":"u-avery","name":"Avery Chen","role":"Head of Operations"},{"id":"u-ethan","name":"Ethan Walker","role":"Engineering Manager, Mobile"},{"id":"u-isabella","name":"Isabella Costa","role":"Software Engineer"},{"id":"u-tomas","name":"Tomás Silva","role":"Software Engineer"},{"id":"u-daniel","name":"Daniel Novak","role":"Software Engineer"},{"id":"u-marta","name":"Marta Kowalski","role":"Software Engineer"},{"id":"u-nina","name":"Nina Larsen","role":"QA Engineer"},{"id":"u-lucas","name":"Lucas Martin","role":"Senior Product Designer"},{"id":"u-liam","name":"Liam O'Brien","role":"Customer Success Lead"}]},{"key":"WEB","name":"Northwind Web Platform","description":"The Northwind web app, admin console, SSO, exports and integrations.","board":"kanban","lead":"Amara Okafor","on_call":{"member_id":"u-samuel","name":"Samuel Adeyemi","until":"2026-01-19T09:00:00.000Z"},"active_sprint":null,"open_issues":9,"members":[{"id":"u-avery","name":"Avery Chen","role":"Head of Operations"},{"id":"u-amara","name":"Amara Okafor","role":"Engineering Manager, Platform"},{"id":"u-felix","name":"Felix Wagner","role":"Senior Software Engineer"},{"id":"u-chloe","name":"Chloe Dubois","role":"Software Engineer"},{"id":"u-samuel","name":"Samuel Adeyemi","role":"Site Reliability Engineer"},{"id":"u-marta","name":"Marta Kowalski","role":"Software Engineer"},{"id":"u-oliver","name":"Oliver Jensen","role":"Software Engineer"},{"id":"u-nina","name":"Nina Larsen","role":"QA Engineer"},{"id":"u-lucas","name":"Lucas Martin","role":"Senior Product Designer"},{"id":"u-liam","name":"Liam O'Brien","role":"Customer Success Lead"}]}]}