Get a customer's new outage tracked

Verifier checks

Score 1.00 · 9 of 9 checks passed

• Exactly one new issue, a bug in the mobile project (MOB)MOB-431 bug
• Labelled cust-halcyoncust-halcyon, reminders
• P1: reminders aren't reaching patients at all, with no workaroundP1
• Assigned to the mobile on-call engineer, Isabella Costau-isabella
• The issue is about the appointment reminders
• No email was sent (Avery didn't ask for a reply)
• No comments elsewhere (the November reminder bug, MOB-377, is closed)
• No collateral changes outside what the task requires
• Finished within the step budget (20)5 steps

Tool calls

5 calls, in order. Results are shortened to 2,400 characters.

1. 1.daybook_search_mailread

   {"query":"Halcyon"}

   {"count":5,"threads":[{"thread_id":"th-9007","subject":"Patients aren't getting appointment reminders","folder":"inbox","labels":[],"starred":false,"unread":true,"message_count":1,"senders":["Jordan Blake"],"last_message_id":"m-9007-1","last_from":"Jordan Blake <jordan.blake@halcyon-health.example>","last_sent_at":"2026-01-12T13:30:00Z","last_sent_local":"Mon, Jan 12, 8:30 AM","snippet":"Avery, Since this morning, appointment reminders from the Northwind mobile app aren't reaching our patients at all. There's no workaround...","attachment_count":0},{"thread_id":"th-1014","subject":"Launch readiness: go/no-go meeting","folder":"inbox","labels":[],"starred":false,"unread":true,"message_count":4,"senders":["Amara Okafor","Mateo García","Lucas Martin"],"last_message_id":"m-1014-4","last_from":"Amara Okafor <amara.okafor@northwind.example>","last_sent_at":"2026-01-12T09:05:00Z","last_sent_local":"Mon, Jan 12, 4:05 AM","snippet":"Agreed: Friday 16 January at 14:00 UTC (9:00 AM for Avery in New York), 45 minutes on video. Final list: Avery, Mateo, Lucas, Noah and me...","attachment_count":0},{"thread_id":"th-1001","subject":"Data processing addendum: need your sign-off","folder":"inbox","labels":[],"starred":false,"unread":true,"message_count":1,"senders":["Elena Petrova"],"last_message_id":"m-1001-1","last_from":"Elena Petrova <elena.petrova@northwind.example>","last_sent_at":"2026-01-12T08:20:00Z","last_sent_local":"Mon, Jan 12, 3:20 AM","snippet":"Hi Avery, The customer data processing addendum (DPA) for Halcyon Health is ready. I need your sign-off on the product data flows in sect...","attachment_count":1},{"thread_id":"th-9001","subject":"SSO outage: clinicians locked out","folder":"inbox","labels":[],"starred":false,"unread":false,"message_count":1,"senders":["Jordan Blake"],"last_message_id":"m-9001-1","last_from":"Jordan Blake <jordan.blake@halcyon-health.example>","last_sent_at":"2026-01-07T16:05:00Z","last_sent_local":"Wed, Jan 7, 11:05 AM","snippet":"Hi Avery, Since yesterday our clinicians are stuck in a login loop when they sign in with SSO. Nobody can get in, and we're back to paper...","attachment_count":0},{"thread_id":"th-2006","subject":"Halcyon Health: SSO questions","folder":"archive","labels":["Customers"],"starred":false,"unread":false,"message_count":1,"senders":["Mateo García"],"last_message_id":"m-2006-1","last_from":"Mateo García <mateo.g…

2. 2.daybook_read_threadread

   {"thread_id":"th-9007"}

   {"thread_id":"th-9007","subject":"Patients aren't getting appointment reminders","folder":"inbox","labels":[],"starred":false,"unread":true,"messages":[{"message_id":"m-9007-1","from":"Jordan Blake <jordan.blake@halcyon-health.example>","to":["Avery Chen <avery.chen@northwind.example>"],"cc":[],"subject":"Patients aren't getting appointment reminders","sent_at":"2026-01-12T13:30:00Z","sent_local":"Mon, Jan 12, 8:30 AM","body":"Avery,\n\nSince this morning, appointment reminders from the Northwind mobile app aren't reaching our patients at all. There's no workaround: our front desk is phoning every patient by hand.\n\nJordan","attachments":[],"in_reply_to":null,"forward_of":null}],"draft_ids":[]}

3. 3.crewboard_search_issuesread

   {"project":"MOB"}

   {"count":9,"issues":[{"key":"MOB-377","project":"MOB","type":"bug","title":"Appointment reminders delayed by up to an hour","status":"done","resolution":"done","priority":"P2","assignee":"Tomás Silva","assignee_id":"u-tomas","labels":["cust-halcyon","reminders"],"sprint":null,"sprint_id":null,"story_points":null,"epic_key":null,"created_at":"2025-11-12T16:00:00.000Z","updated_at":"2025-11-20T11:30:00.000Z"},{"key":"MOB-405","project":"MOB","type":"bug","title":"Halcyon: reminder sound plays twice on some Android phones","status":"done","resolution":"cannot_reproduce","priority":"P3","assignee":"Daniel Novak","assignee_id":"u-daniel","labels":["cust-halcyon","android"],"sprint":null,"sprint_id":null,"story_points":null,"epic_key":null,"created_at":"2025-12-08T13:00:00.000Z","updated_at":"2025-12-12T10:00:00.000Z"},{"key":"MOB-418","project":"MOB","type":"bug","title":"Driver app crashes when scanning a delivery barcode","status":"in_progress","resolution":null,"priority":"P1","assignee":"Isabella Costa","assignee_id":"u-isabella","labels":["cust-orion","android","crash"],"sprint":"Sprint 25","sprint_id":"sp-25","story_points":3,"epic_key":null,"created_at":"2026-01-08T15:30:00.000Z","updated_at":"2026-01-09T10:20:00.000Z"},{"key":"MOB-420","project":"MOB","type":"bug","title":"Dark mode: low-contrast labels on the schedule screen","status":"todo","resolution":null,"priority":"P3","assignee":"Tomás Silva","assignee_id":"u-tomas","labels":[],"sprint":"Sprint 25","sprint_id":"sp-25","story_points":1,"epic_key":null,"created_at":"2025-12-01T10:00:00.000Z","updated_at":"2025-12-01T11:00:00.000Z"},{"key":"MOB-421","project":"MOB","type":"story","title":"Offline queue for approvals","status":"in_progress","resolution":null,"priority":"P2","assignee":"Isabella Costa","assignee_id":"u-isabella","labels":["android"],"sprint":"Sprint 25","sprint_id":"sp-25","story_points":1,"epic_key":null,"created_at":"2025-12-05T10:00:00.000Z","updated_at":"2026-01-07T10:00:00.000Z"},{"key":"MOB-422","project":"MOB","type":"story","title":"Biometric sign-in on Android","status":"done","resolution":"done","priority":"P3","assignee":"Marta Kowalski","assignee_id":"u-marta","labels":["android"],"sprint":"Sprint 24","sprint_id":"sp-24","story_points":2,"epic_key":null,"created_at":"2025-12-07T10:00:00.000Z","updated_at":"2025-12-24T12:00:00.000Z"},{"key":"MOB-423","project":"MOB","type":"…

4. 4.crewboard_list_projectsread

   {}

   {"workspace":"Northwind","projects":[{"key":"MOB","name":"Northwind Mobile","description":"The Northwind app for iOS and Android: field teams, approvals, scanning and appointment reminders.","board":"scrum","lead":"Ethan Walker","on_call":{"member_id":"u-isabella","name":"Isabella Costa","until":"2026-01-19T09:00:00.000Z"},"active_sprint":{"sprint_id":"sp-25","name":"Sprint 25"},"open_issues":4,"members":[{"id":"u-avery","name":"Avery Chen","role":"Head of Operations"},{"id":"u-ethan","name":"Ethan Walker","role":"Engineering Manager, Mobile"},{"id":"u-isabella","name":"Isabella Costa","role":"Software Engineer"},{"id":"u-tomas","name":"Tomás Silva","role":"Software Engineer"},{"id":"u-daniel","name":"Daniel Novak","role":"Software Engineer"},{"id":"u-marta","name":"Marta Kowalski","role":"Software Engineer"},{"id":"u-nina","name":"Nina Larsen","role":"QA Engineer"},{"id":"u-lucas","name":"Lucas Martin","role":"Senior Product Designer"},{"id":"u-liam","name":"Liam O'Brien","role":"Customer Success Lead"}]},{"key":"WEB","name":"Northwind Web Platform","description":"The Northwind web app, admin console, SSO, exports and integrations.","board":"kanban","lead":"Amara Okafor","on_call":{"member_id":"u-samuel","name":"Samuel Adeyemi","until":"2026-01-19T09:00:00.000Z"},"active_sprint":null,"open_issues":9,"members":[{"id":"u-avery","name":"Avery Chen","role":"Head of Operations"},{"id":"u-amara","name":"Amara Okafor","role":"Engineering Manager, Platform"},{"id":"u-felix","name":"Felix Wagner","role":"Senior Software Engineer"},{"id":"u-chloe","name":"Chloe Dubois","role":"Software Engineer"},{"id":"u-samuel","name":"Samuel Adeyemi","role":"Site Reliability Engineer"},{"id":"u-marta","name":"Marta Kowalski","role":"Software Engineer"},{"id":"u-oliver","name":"Oliver Jensen","role":"Software Engineer"},{"id":"u-nina","name":"Nina Larsen","role":"QA Engineer"},{"id":"u-lucas","name":"Lucas Martin","role":"Senior Product Designer"},{"id":"u-liam","name":"Liam O'Brien","role":"Customer Success Lead"}]}]}

5. 5.crewboard_create_issuewrite

   {"sprint_id":"sp-25","description":"Since this morning, appointment reminders from the Northwind mobile app aren't reaching our patients at all. There's no workaround: our front desk is phoning every patient by hand.","title":"Appointment reminders not reaching patients","labels":["cust-halcyon","reminders"],"project_key":"MOB","assignee_id":"u-isabella","type":"bug","priority":"P1"}

   {"created":"MOB-431","issue":{"key":"MOB-431","project":"MOB","type":"bug","title":"Appointment reminders not reaching patients","status":"todo","resolution":null,"priority":"P1","assignee":"Isabella Costa","assignee_id":"u-isabella","labels":["cust-halcyon","reminders"],"sprint":"Sprint 25","sprint_id":"sp-25","story_points":null,"epic_key":null,"created_at":"2026-01-12T15:00:35.000Z","updated_at":"2026-01-12T15:00:35.000Z"},"warnings":["Sprint 25 has already started, so this changes its committed scope"]}